CUSTOMER CARE

At the papermakers we would likt to offert

our clients a good shopping experience. Therefore we believe our shopping policies should be honest and transparent. You will find them here. If you cannot find anything or something is not clear. Please don't hesitate to contact us today! 

PRIVACY & SAFETY

Privacy Policy The Papermakers

https://www.thepapermakers.nl

About our privacy policy

The Papermakers cares deeply about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by The Papermakers. The effective date for the validity of these conditions is 08/12/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, the contact details can be found at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Online Store Software

  

MyWebshop

Our webshop has been developed with software from MyOnlineStore. Personal data that you make available to us for the purpose of our services will be shared with this party. MyOnlineStore has access to your data to provide us with (technical) support, they will never use your data for any other purpose. MyOnlineStore is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. MyOnlineStore uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

 web hosting

 

I-cloud

We purchase web hosting and e-mail services from [PROVIDER]. [PROVIDER] processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. [PROVIDER] has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. [PROVIDER] is obliged to observe secrecy on the basis of the agreement.

 Email and mailing lists

  

ASEND

Our website uses [PROVIDER], a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via [PROVIDER]'s servers. [PROVIDER] will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by [PROVIDER]. [PROVIDER] uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. [PROVIDER] reserves the right to use your data to further improve the service and to share information with third parties in this context.

    iCloudi cloud

We use the services of iCloudi cloud for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. iCloudi cloud does not have access to our mailbox and we treat all our email traffic confidentially.

  Payment processors

Wix Payments

We use the platform of [PROVIDER] to handle (part of) the payments in our webshop. [PROVIDER] processes your name, address and residence details and your payment details such as your bank account or credit card number. [PROVIDER] has taken appropriate technical and organizational measures to protect your personal data. [PROVIDER] reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. [PROVIDER] shares personal data and information regarding your financial position with credit rating agencies in the event of an application for a deferred payment (credit facility). All the above mentioned guarantees regarding the protection of your p Personal data also apply to the parts of [PROVIDER]'s services for which they engage third parties. [PROVIDER] does not store your data for longer than permitted by law.

 

Reviews by Google

We collect reviews via [PROVIDER]'s platform. If you leave a review via [PROVIDER], you are obliged to provide your name, place of residence and e-mail address. [PROVIDER] shares this information with us, so that we can link the review to your order. [PROVIDER] also publishes your name and place of residence on its own website. In some cases, [PROVIDER] may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and e-mail address with [PROVIDER]. They only use this information for the purpose of inviting you to leave a review. [PROVIDER] has taken appropriate technical and organizational measures to protect your personal data. [PROVIDER] reserves the right to engage third parties for the provision of the services, we have given permission to [PROVIDER] for this. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which [PROVIDER] engages third parties.

  

 Shipping and logistics by PostNL

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

 

 

Invoicing and accounting by Asend 

We use the services of [PROVIDER] to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. [PROVIDER] is obliged to observe secrecy and will treat your data confidentially. [PROVIDER] does not use your personal data for purposes other than those described above.

External sales channels by Etsy, Instagram and Facebook

We sell (part of) our articles via the platform of [SUPPLIER]. If you place an order via this platform, [PROVIDER] will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of the data processing

General purpose of the processing

We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In some cases, The Papermakers can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

 

Retention periods

We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we receive as a result of your assignmenthave manufactured.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a request to be forgotten we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to it, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In some cases you have the right to object to the processing of your personal data by or on behalf of The Papermakers. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

 

Cookies

Google Analytics

Cookies are placed via our website from the American company Google, as part of the “Analytics” service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Third Party Cookies

In the event that software solutions from third parties use cookies, this is stated in this privacy statement.

Privacy Policy Changes

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will informinform you by e-mail.

Contact details The Papermakers

Achterdijk 14B 1441 DH Purmerend The Netherlands T (062) 875-3741 E aline_mannes@icloud.com

Contact person for privacy matters

Aline Mannes

TERMS AND CONDITIONS

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Costs in case of withdrawal

Article 8 - Exclusion right of withdrawal

Article 9 - The price

Article 10 - Conformity and guarantee

Article 11 - Delivery and execution

Article 12 - Duration transactions: duration, cancellation and extension

Article 13 - Payment

Article 14 - Complaints procedure

Article 15 - Disputes

Article 16 - Additional or different provisions

Article 1 - Definitions

 

In these terms and conditions, the following definitions apply:

 

Reflection period: the period within which the consumer can make use of his right of withdrawal; Read all about reflection time

 

Consumer: the natural person who does not act in the course of a profession or business and who enters into a distance contract with the entrepreneur;

 

Day: calendar day;

 

Duration transaction: a distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

 

Durable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that allows future consultation and unaltered reproduction of the stored information.

 

Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;

 

Model form: the model form for withdrawal that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal.

 

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

 

Distance contract: an agreement in which, in the context of a system organized by the entrepreneur for the distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;

 

Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur meeting simultaneously in the same room.

 

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

 

 

Article 2 - Identity of the entrepreneur

 

The Papermakers

Back dike 14B

 

1441 DH Purmerend

The Netherlands

 

t

Email_mannes@icloud.com

Chamber of Commerce 76685535

VAT number

Article 3 - Applicability

 

 

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between the entrepreneur and consumer.

 

Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.

 

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.

 

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions. is.

 

If one or more provisions in these general terms and conditions are at any time wholly or partially void or destroyed, the remainder of the agreement and these terms and conditions will remain in force and the relevant provision will be replaced in mutual consultation without delay by a provision that purports to of the original as closely as possible.

 

Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.

 

Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be explained 'in the spirit' of these terms and conditions.

 

 

Article 4 - The offer

 

 

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

 

The offer is freeend. The entrepreneur is entitled to change and adjust the offer.

 

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.

 

All images, specifications data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

 

Images accompanying products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors correspond exactly to the real colors of the products.

 

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

 

the price including taxes;

 

any shipping costs;

 

the manner in which the agreement will be concluded and which actions are required for this;

 

whether or not the right of withdrawal applies;

 

the method of payment, delivery and execution of the agreement;

 

the term for acceptance of the offer, or the term within which the entrepreneur guarantees the price;

 

the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular base rate for the means of communication used;

 

whether the agreement will be archived after its conclusion, and if so, on which details it can be consulted by the consumer;

 

the way in which the consumer, before concluding the agreement, can check and, if desired, restore the data provided by him in the context of the agreement;

 

any other languages ​​in which, in addition to Dutch, the agreement can be concluded;

 

the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and

 

the minimum duration of the distance contract in the case of a long-term transaction.

 

 

 

 

Article 5 - The agreement

 

 

Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the associated conditions.

 

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the agreement of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

 

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

 

The entrepreneur can inform himself - within legal frameworks - whether the consumer can meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons, or to attach special conditions to the implementation.

 

The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

 

the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;

 

the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

 

the information about guarantees and existing after-sales service;

 

the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

 

the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

 

 

 

In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.

 

Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

 

 

Article 6 - Right of withdrawal

 

When delivering products:

 

When purchasing products, the consumer has the option ofto dissolve the agreement without giving reasons during 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

 

During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

 

If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receipt of the product. The consumer must make this known by means of the model form or by means of another means of communication, such as by e-mail. After the consumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.

 

If, after expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal resp. has not returned the product to the entrepreneur, the purchase is a fact.

 

 

When providing services:

 

When providing services, the consumer has the option to dissolve the agreement without stating reasons during at least 14 days, commencing on the day of entering into the agreement.

 

To make use of his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

 

 

Article 7 - Costs in case of withdrawal

 

 

If the consumer makes use of his right of withdrawal, at most the costs of return will be for his account.

 

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be submitted. Repayment will be made via the same payment method used by the consumer, unless the consumer expressly gives permission for another payment method.

 

In the event of damage to the product due to careless handling by the consumer, the consumer is liable for any loss in value of the product.

 

The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.

 

 

Article 8 - Exclusion right of withdrawal

 

 

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has stated this clearly in the offer, at least in time for the conclusion of the agreement.

 

Exclusion of the right of withdrawal is only possible for products:

 

that have been established by the entrepreneur in accordance with the consumer's specifications;

 

which are clearly personal in nature;

 

which by their nature cannot be returned;

 

which can spoil or age quickly;

 

the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

 

for loose newspapers and magazines;

 

for audio and video recordings and computer software of which the consumer has broken the seal;

 

for hygienic products of which the consumer has broken the seal.

 

 

 

Exclusion of the right of withdrawal is only possible for services:

 

relating to accommodation, transport, restaurant business or leisure activities to be carried out on a specific date or during a specific period;

 

the delivery of which has started with the express consent of the consumer before the cooling-off period has expired;

 

concerning betting and lotteries.

 

 

 

 

Article 9 - The price

 

 

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

 

Contrary to the previous paragraph, the entrepreneur can offer variable prices for products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This dependence on fluctuations and the fact that possiblyThe prices stated are target prices, are stated in the offer.

 

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

 

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

 

they are the result of statutory regulations or provisions; or

 

the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

 

 

 

The prices stated in the offer of products or services include VAT.

 

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

 

 

Article 10 - Conformity and guarantee

 

 

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

 

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.

 

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after delivery. The products must be returned in the original packaging and in new condition.

 

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

 

The warranty does not apply if:

 

the consumer has repaired and/or processed the delivered products himself or has had them repaired and/or processed by third parties;

 

the delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or have been treated on the packaging;

 

the defectiveness is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used.

 

 

 

 

Article 11 - Delivery and execution

 

 

The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.

 

The place of delivery is the address that the consumer has made known to the company.

 

With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to compensation.

 

All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.

 

In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.

 

If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of any return shipment are for the account of the entrepreneur.

 

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

 

 

Article 12 - Duration transactions: duration, cancellation and extension

 

cancellation

 

The consumer can enter into an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) orservices, at all times with due observance of the agreed cancellation rules and a notice period of no more than one month.

 

The consumer can terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, subject to the agreed cancellation rules and a notice period of at least maximum one month.

 

The consumer can conclude the agreements referred to in the previous paragraphs:

 

cancel at any time and are not limited to cancellation at a specific time or period;

 

at least cancel in the same way as they entered into by him;

 

always cancel with the same notice period as the entrepreneur has stipulated for himself.

 

 

 

 

extension

 

An agreement entered into for a definite period of time and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.

 

Notwithstanding the previous paragraph, a contract that has been entered into for a definite period and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly extended for a fixed term of a maximum of three months, if the consumer opposes this extended contract. can cancel the end of the extension with a notice period of no more than one month.

 

An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of at most one month and a notice period of at most three months if the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

 

An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

 

 

Duration

 

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.

 

 

Article 13 - Payment

 

 

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. In the event of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.

 

The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.

 

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

 

 

Article 14 - Complaints procedure

 

 

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

 

Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months, after the consumer has discovered the defects.

 

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.

 

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

 

In the event of complaints, a consumer must first turn to the entrepreneur. If the web store is affiliated with Stichting WebwinkelKeur and in the event of complaints that cannot be resolved by mutual agreement, the consumer should contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has an ongoing membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is not yet reached, the consumer has the option to have his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and consumer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee. Also,it is possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

 

A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

 

If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.

 

 

Article 15 - Disputes

 

 

Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.

 

The Vienna Sales Convention does not apply.

 

 

Article 16 - Additional or different provisions

 

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments